Shipping Policy

At ROZAYT, we work to make sure your order reaches you safely and on time. Once your order is confirmed, our team carefully prepares and packs your items before handing them over to our delivery partner. Delivery times may vary depending on your location, order volume, and circumstances beyond our control. By placing an order with ROZAYT, you agree to the shipping terms outlined below.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day. During busy periods, sales, promotions, or holidays, processing may take a little longer.

Once your order has been shipped, you may receive a confirmation email with the available tracking information.

Delivery Time

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier issues, incorrect address information, or other circumstances outside our control.

Shipping Charges

Shipping charges are calculated based on the delivery location, order size, weight, and available shipping method. Any applicable shipping charges will be shown during checkout before you complete your purchase.

From time to time, ROZAYT may offer free shipping promotions or special delivery offers.

Order Tracking

Once your order has been dispatched, tracking information may be provided by email or through your order details.

You can use the tracking information provided to check the current status of your shipment directly with the relevant delivery service.

Incorrect or Incomplete Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

ROZAYT is not responsible for delays or additional charges caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.

Delayed or Lost Orders

While we work with reliable delivery partners, unexpected delays can sometimes occur. If your order appears to be delayed or has not arrived within the expected timeframe, please contact us so we can assist you.

If a shipment is confirmed as lost by the delivery provider, we will review the situation and work with the relevant courier to determine the appropriate solution.

Damaged Packages

If your package arrives visibly damaged, please take photos of the package and the items before opening or as soon as possible after delivery. Contact us at support@rozayt.com with your order details and photos so our team can review the issue.

Contact Us

If you have any questions about your order or our shipping process, please contact us:

ROZAYT
Email: support@rozayt.com

We are always happy to help and make your shopping experience with ROZAYT as smooth as possible.