Refund & Return Policy
At ROZAYT, we want you to feel confident when shopping with us. We carefully check our products before they are shipped, but if you receive an item that is damaged, defective, incorrect, or does not meet the conditions of our return policy, we are here to help. Please read the following policy carefully to understand our return, exchange, and refund process.
Returns
We accept eligible returns within 7 days of delivery. To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Have all original tags and labels attached.
- Be returned in its original packaging where applicable.
- Not show any signs of damage, washing, alteration, or use.
- Be accompanied by your order details or proof of purchase.
Items that do not meet these conditions may not be accepted for return.
How to Request a Return
To request a return, please contact us at support@rozayt.com within 7 days of receiving your order. Please include your order number, the reason for the return, and clear photos of the product if required.
Our team will review your request and provide you with the return instructions if your request is approved.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Send us your order number along with clear photos or videos showing the issue.
Once we review the information, we will guide you through the next steps. If the issue is confirmed, we may offer a replacement, exchange, or refund depending on the situation.
Refunds
Once your returned item is received and inspected, we will notify you about the status of your refund.
If your return is approved, the refund will be processed to your original payment method. Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
Shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective item received from us.
Return Shipping
Customers are generally responsible for the return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning an item, as ROZAYT cannot be responsible for returns that are lost during transit.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Sale or clearance items
- Personalized or customized products
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without original tags or packaging
Exchanges
If you would like to exchange an item, please contact us at support@rozayt.com. Exchanges are subject to product availability and the item must meet our return conditions.
Contact Us
If you have any questions about our Refund & Return Policy or need help with a return, please contact us:
ROZAYT
Email: support@rozayt.com
We are happy to assist you and make your shopping experience with ROZAYT as smooth as possible.